Support

Global After Sales Support

We believe that quality products don’t just get delivered at your doorstep. They come with dedicated support throughout the lifespan of use. At Prince Castle, we manufacture quality products using innovative features that save energy, deliver outstanding performance, reduce waste, lower operating costs, and are safe, efficient and kind to the environment. We stand by these principals throughout the lifespan of our products, from inception to sale and beyond. As such, our service fundamentals include:

  • The availability of spare parts, located in the local market and shipped promptly.
  • A network of highly skilled technicians up-to-date on the latest technologies that keep your kitchen running.
  • Dedicated resources to support the lifespan of the product, including e-learning and training videos and extensive on-site training,
  • Integrity, including doing what’s right for our clients and the environment.

Click here for technical support, or call us at 800.722.7853 opt 1, 888.375.2938, or 844.248.5890 on our dedicated hot line.

How to Order Parts

3Wire Group, Inc. provides repair parts for Prince Castle as well as large national restaurant chains and foodservice operators, large service organizations, and other foodservice/beverage original equipment manufacturers (OEMs). 3Wire was founded in 2001 and is headquartered in Osseo, MN. The company operates parts distribution centers in strategic markets across the United States as well as offers service in select markets. 3Wire is a Marmon/Berkshire Hathaway Company.

Capabilities:

  • Availability, accuracy, speed and reliability are the pillars of our performance. We have relationships with hundreds of brands and offer over 15,000 in-stock, Genuine OEM Parts. Additionally, with over $15 million of in-stock inventory, there’s a good chance we have the parts you need.
  • 3Wire offers outstanding customer service, with a focus on locating the right part fast. Our dedicated Customer Care team has the knowledge and experience you need, when you need it.
  • With multiple distribution centers in strategic markets across the US, same-day and one-day delivery is the norm for all in-stock parts. We know how to get you the parts you need to keep your operation going.

Need to order parts? Click here

Need technical service manuals? Click here

FAQs

Find answers to our most commonly asked questions.

Q
Where can I find contest rules?
A
Click here for a PDF of our contest rules.
Q
Where can I find product pricing information?
A
Our 2017 Product Catalog/Price List includes pricing and availability of all inventory. Visit the Knowledge Center section to download a catalog.
Q
How do I check on stock and availability of an item?
A
Our 2017 Product Catalog/Price List includes availability of all inventory. Please call your Customer Service Representative at 800.722.7853 for more information.
Q
Where do I purchase service parts?
A
Please call 800.722.7853 and select option 1 for our master service provider, 3Wire.
Q
How do I contact the warranty or technical service assistance department?
A
Please call 800.722.7853 and select option 1 for our master service provider, 3Wire.
Q
Where can I find a service provider in my area?
A
Please visit our Sales/Services Partners section to locate a representative in your area.
Q
Where can I obtain a copy of my invoice?
A
This information is available on our order site. Please contact your Customer Service Representative for login information/support.
Q
Will I get an order confirmation and can I track the status of my order?
A
This information is available on our order site. Please contact your Customer Service Representative for login information/support.
Q
Can I fax my order in? If so, what is the fax number?
A
We do accept fax orders. Please submit your order to: 630.462.1460.
Q
As a restaurant owner/operator, how do I order an item?
A
Please visit our Sales/Services Partners section for detailed information on placing your order.