Prince Castle Global
After Sales Support

Prince Castle manufactures quality products using innovative features that can save energy, deliver outstanding performance, reduce waste, lower operating costs, are safe, efficient, and are kind to our environment. You will decide to buy based on several decisions and criteria. One aspect of considering a purchase is; how well is it supported after I buy it? How can I maximize uptime and keep the total cost of ownership low?

Prince Castle has a long history of providing excellent after sales support. Knowing what the fundamentals are and then executing the fundamentals well, with consistency is the core to delivering excellent after sales support.

The Prince Castle Service Fundamentals Include:

  • Spares parts available at all times, located in the local market and shipped promptly, consistently
  • A network of highly skilled technicians trained and kept up to date ready to ensure uptime in your restaurant or business
  • Integrity in dealing with our customers and business partners
  • Being guided by doing the right thing for our customers and stand behind our products
  • Challenge tradition and implement programs and concepts that make a difference to our customers
    • The Master Parts Distributor
    • E-learning/Video Training
    • Extensive on-site training in all regions of the world
  • Make decisions and act in a way that is kind to our environment.

Prince Castle has assembled the finest staff of trainers and managers who understand world-class service delivery. We focus on the details that keep your product operating and to protect your investment to achieve the longest useful lifespan and best value along with "gold standard" results.

After sales support is important at Prince Castle and we think that, if done well, we will earn your business. More than that, when you have a chance to sample our support organization, your decision to buy a replacement product is just as easy as the decision to buy your first product from us.

It is more than manufacturing a quality product with innovative features. It is the whole package of manufacturing quality products with excellent support, globally, and every day.

Need Technical Support?

For technical support, click the link above or call us at
1-800-722-7853 opt 1, or 1-888-375-2938 on our dedicated hot line.

Prince Castle's partner company Parts Town is the master distributor
of parts.


For over 20 years, Parts Town has been focused on delivering the highest level of personal customer service for food equipment replacement parts, commercial kitchen accessories, and selected food equipment.

Need technical service manuals? Click Here

Need to order parts? Click Here

Parts Town capabilites

  • Personal, one-to-one, service that goes the extra mile – friendly, fast, professional (and fun)
  • Genuine OEM parts and commercial kitchen accessories for Prince Castle equipment
  • Guaranteed same day shipping for all in-stock products until 8:00 p.m. eastern time
  • Delivery from one centrally located distribution center to optimize delivery performance
  • designed based on customer input to simplify search & buy
  • service partners