Problem	Cause	Solution
Unit will not heat up; "DISPLAY" is lit. On/Off switch it ON.	Loose connections.	Check continuity wiring.
Unit heats up but will not steam. Display reads "REMOVE" at end of cycle.	Water supply is not connected or is shut off. Regulator has pressure set too low.	Disconnect water line and check if water is flowing through main water supply. Check water pressure at regulator to ensure unit is receiving water.
	Water delivery tube clogged.	Replace water tube.
	Defective main PC board or water solenoid.	Call service technician.
	Water supply is pinched.	Straighten water line.
Unit steams continuously.	Defective main PC board or water solenoid.	Call service technician.
Unit is flooded.	Water pressure is too high.	Adjust water pressure.
	Defective platen, water solenoid or relay.	Call service technician.
Product temperature is too cool.	Water pressure is too low.	Adjust water pressure.
	Not enough water CYCLES.	Check for proper programming of sandwich steam cycles. Increase number of CYCLES until desired results are reached.
	Water ON cycle too short.	Check for proper programming of sandwich steam cycles. Increase ON time until desired results are reached.
	Partially clogged water tube.	Clean / de-lime the water tube.
Product temperature is too hot.	Water pressure is too high.	Adjust water pressure.
	Water ON cycle too long.	Check for proper programming of sandwich steam cycles. Decrease ON time until desired results are reached.
	Too many water cycles.	Check for proper programming of sandwich steam cycles. Decrease number of cycles until desired results are reached.
Not enough moisture.	Water pressure is too low.	Adjust water pressure.
	Platen not hot enough.	Increase platen temperature.
	Water ON cycle too short.	Check for proper programming of sandwich steam cycles. Increase ON time until desired results are reached.
	Not enough water CYCLES.	Check for proper programming of sandwich steam cycles. Increase number of CYCLES until desired results are reached.
	Water OFF cycle too short.	Check for proper programming of sandwich steam cycles. Increase OFF time until desired results are reached.
	Partially clogged water tube.	Clean / de-lime the water tube.
Too much moisture.	Water pressure is too high.	Adjust water pressure.
	Water ON cycle too long.	Check for proper programming of sandwich steam cycles. Decrease ON time until desired results are reached.
	Too many water cycles.	Check for proper programming of sandwich steam cycles. Decrease number of cycles until desired results are reached.
	Water OFF cycle too long.	Check for proper programming of sandwich steam cycles. Decrease OFF time until desired results are reached.
Water is leaking from behind the unit.	Water tube not properly pushed into valve.	Completely push tube into valve until you feel it click.
	Faulty water valve.	Call service technician.